Restaurant, HR, and business leaders become Carrie Luxem Members to gain valuable HR insight and training needed to operate their businesses and departments. Our platform is filled with forms, templates, videos, and on-demand training. Also, Carrie and her team are available daily to answer your HR and people questions.

CULTURE

FORMS & TEMPLATES

• Steps to Creating a Training Workshop
• Restaurant Operator’s HR Playbook – Play 1 – Culture

ARTICLES

• Service Animals 101: The Regulations Restaurants Need to Know
• 21 Everyday Behaviors to Create a Happier Workplace
• 6 Characteristics of a Great Company
• Want to Lower Your Turnover – Rethink These 3 Common Assumptions
• 7 Reasons Your Employees Don’t Care {and How to Fix It}
• How to Create and Execute Your Restaurant’s Vision, Mission, & Purpose
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• Workplace Harassment Investigations Gone Wrong
• 9 Absolutely Free and Impactful Ways Employers Can Show They Care
• Restaurants’ People Problems Go Beyond Recruiting and Hiring Mistakes
• How to Get Your Business and Team Back On Track
• How Restaurants Can Prevent Workplace Harassment

VIDEOS

• Acknowledgement & Appreciation Go Hand in Hand
• 5 Ways to Show Your Employees You Care

ON-DEMAND TRAINING

• 10 Reasons Restaurants Fail {and Solutions to Avoid Each One} (13 minutes)
• Simple and Inexpensive Ways to Keep Your Employees Motivated and Engaged (14 minutes)
• How To Create and Execute Your Vision, Mission & Purpose (15 minutes)

RECRUITING

FORMS & TEMPLATES

• Restaurant Operator’s HR Playbook – Play 2 – Recruiting
• Employee Referral Program
• Referral Bonus Form
• Job Descriptions
  • CORPORATE
    • Field Marketing Manager
    • Accountant
  • EXECUTIVE
    • Chief Operating Officer
    • Chief Financial Officer
    • Chief Marketing Officer
    • Chief Executive Officer
    • VP of Operations
  • MULTIUNIT
    • District Manager
    • Director of Operations
  • BOH RESTAURANT MANAGEMENT
    • Sous Chef
    • Executive Chef
  • FOH RESTAURANT MANAGEMENT
    • Shift Leader
    • General Manager
    • Assistant Manager
  • HOURLY BOH
    • Dishwasher
    • Line Cook
    • Food Runner
  • HOURLY FOH
    • Cashier
    • Busser
    • Barback
    • Server
    • Host/Hostess
    • Bartender

ARTICLES

• 20 Outside the Box Recruiting Ideas to Find Restaurant Crew and Managers
• 12 Low-Cost Ways to Recruit Restaurant Talent
• Want to Lower Your Turnover – Rethink These 3 Common Assumptions
• Attracting Top-Notch Talent Through Brand Storytelling

VIDEOS

• Why you need job descriptions for each position (and what they should include)
• 3 Simple Things You Should Be Doing to Recruit and Hire the Best Hourly Crew

HIRING

FORMS & TEMPLATES

• FLSA Fact Sheet – Exempt vs. Nonexempt
• Interview Questions You Should Not Ask (with Possible Alternatives)
• Internship Guidelines
• Restaurant Operator’s HR Playbook – Play 3 – Hiring

ARTICLES

• The DO’s and DON’Ts For Conducting Effective Employee Reference Checks
• Exempt Vs. Nonexempt: How to Classify Your Managers and Office Staff and Why You Must Get This Right
• The Real Costs of Hiring the Wrong Person
• 12 Low-Cost Ways to Recruit Restaurant Talent
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• Pre-Employment Screening: Testing Options, Benefits, and Legal Pitfalls to Avoid When Evaluating Candidates
• 7 Dig Deep Interview Questions to Weed Out “Bad Apple”​ Candidates
• Attracting Top-Notch Talent Through Brand Storytelling

VIDEOS

• Internship Guidelines
• 10 Interview Questions That Should Not Be Asked (but they are)
• Why you need job descriptions for each position (and what they should include)
• 3 Simple Things You Should Be Doing to Recruit and Hire the Best Hourly Crew

ON-DEMAND TRAINING

• Exempt Vs. Nonexempt: How to Classify Your Employees (10 minutes)

ONBOARDING

FORMS & TEMPLATES

• Arbitration Policy
• Arbitration Agreement
• Orientation Icebreaker Ideas
• I-9

ARTICLES

• How to Comply With I-9 and Why It Matters Now More Than Ever
• Guidelines for Creating an Engaging Employee Onboarding Program
• The DO’s and DON’Ts of Conducting Legal Employee Background Checks

VIDEOS

• 6 Training Techniques for Your Restaurant
• Making a Lasting Impression During Orientation

SAFETY

FORMS & TEMPLATES

• Restaurant Operator’s HR Playbook – Play 5 – Safety
• First Report of Injury Forms by State
  • First Report of Injury Forms by State

ARTICLES

• The DO’s and DON’Ts of Conducting Legal Employee Background Checks
• Health Inspections 101: How to Handle One and What to Do Afterward

VIDEOS

• 6 Steps to a Safer Restaurant

LOSS PREVENTION

FORMS & TEMPLATES

• Cash Handling Policy
• Restaurant Operator’s HR Playbook – Play 6 – Loss Prevention

ARTICLES

• Preventing Employee Theft Year-Round
• Use This Loss Prevention Checklist to Improve Your Restaurant and Save Money

VIDEOS

• Cash Handling

PAYROLL

FORMS & TEMPLATES

• Wage Garnishment FAQ
• FLSA Fact Sheet – Exempt vs. Nonexempt
• Restaurant Operator’s HR Playbook – Play 7 – Payroll
• State W4 Forms

ARTICLES

• Exempt Vs. Nonexempt: How to Classify Your Managers and Office Staff and Why You Must Get This Right
• Fundamentals of Employee Tip Pooling and Sharing
• A Quick Checklist for Finding the Perfect HRIS Platform

VIDEOS

• Staying Compliant With Minimum Wage is Not an Option

ON-DEMAND TRAINING

• Exempt Vs. Nonexempt: How to Classify Your Employees (10 minutes)

BENEFITS

FORMS & TEMPLATES

• Reasonable Accommodation Request Form
• Reasonable Accommodation Sample Policy
• 50 Employee Benefit and Perk Ideas
• PTO Policy Example 2
• PTO Policy Example 1
• Reward & Recognition Ideas
• 1095-C
• 1094-C
• Compensation & Benefits Guidebook
• FMLA Process for Employers
• Restaurant Operator’s HR Playbook – Play 8 – Benefits

ARTICLES

• Employer Checklist: Handling Reasonable Accommodation Requests for Individuals with Disabilities
• To avoid large fines and penalties, you must understand (and have a process for) FMLA

VIDEOS

• Maternity Leave
• FMLA: It is ESSENTIAL you understand (and have a process for) this law

PERFORMANCE MANAGEMENT

FORMS & TEMPLATES

• Supervisor Guidelines for Performance Reviews
• Restaurant Operator’s HR Playbook – Play 9 – Performance Management

ARTICLES

• 3 Keys to Developing Homegrown Leadership Talent
• Want to Lower Your Turnover – Rethink These 3 Common Assumptions
• Successful Managers Are Skilled Coaches Too
• 7 Ways to Improve the Communication in Your Company
• 7 Characteristics of Highly Skilled Problem Solvers
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• Seeking a Promotion to Management? Do These 10 Things to Increase Your Chances
• Simplifying Employee Corrective Action

VIDEOS

• Why You Should Rethink Traditional Performance Reviews

ON-DEMAND TRAINING

• 10 Reasons Restaurants Fail {and Solutions to Avoid Each One} (13 minutes)
• How To Transform Poor Performers Into Positive Contributors (8 minutes)

TERMINATION

FORMS & TEMPLATES

• Severance Agreement (Age 40+)
• Severance Agreement (Under Age of 40)
• Restaurant Operator’s HR Playbook – Play 10 – Termination
• Termination Form
• Termination Checklist
• Exit Interview

ARTICLES

• 12 Tips to Properly Terminate Employees
• Simplifying Employee Corrective Action

VIDEOS

• Contesting Unemployment Claims
• 5 Tips to Avoid Wrongful Termination Claims
• Final Paychecks
• Why You Must Slow Down That Termination

LEADERSHIP

FORMS & TEMPLATES

• Restaurant Operator’s HR Playbook – Play 11 – Leadership

ARTICLES

• 4 Qualities the BEST Managers Possess
• 9 Important Traits You Need to Inspire Others
• How To Build Strong Professional Relationships
• 3 Keys to Developing Homegrown Leadership Talent
• 7 Reasons Your Employees Don’t Care {and How to Fix It}
• 8 Types of Supervisors Most Disliked by Employees
• Successful Managers Are Skilled Coaches Too
• 7 Ways to Improve the Communication in Your Company
• 7 Characteristics of Highly Skilled Problem Solvers
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• 3 Tips to Facilitate a Smoother Transition to Foodservice Multiunit Leadership Roles
• How to Get Your Business and Team Back On Track
• The Fundamentals of Great Leadership: 9 Necessary Soft Skills
• Are You a Manager or a Leader? 3 Quick Ways to Tell.

VIDEOS

• 10 Tips to Become a Better Leader
• 5 Ways to Show Your Employees You Care
• Manage THINGS and COACH (LEAD) People

ON-DEMAND TRAINING

• Leadership Is Who You Are, Not Just What You Do (5 minutes)
• 10 Reasons Restaurants Fail {and Solutions to Avoid Each One} (13 minutes)

COMPLIANCE UPDATES

• Exempt Employee Minimum Salary Requirements
• Nationwide Break, Rest & Meal Period Regulations
• Nationwide Minimum Wage Rates
• Nationwide Paid Sick Leave Regulations
• Nationwide Final Wages Upon Termination Regulations
• Nationwide Overtime Regulations

“ASK TEAM CL”

Have a question, or are you looking for a form or process you’re not seeing on the platform? Send Carrie and our team your specific questions or requests 24/7/365 through the membership dashboard and we will respond, and assist you, promptly!