Restaurant, HR, and business leaders become Carrie Luxem Members to gain valuable HR insight and training needed to operate their businesses and departments. Our platform is filled with forms, templates, videos, and on-demand training. Also, Carrie and her team are available daily to answer your HR and people questions.

CULTURE

FORMS & TEMPLATES

• Steps to Creating a Training Workshop
• Culture Survey Sample
• Defining Your Culture Questionnaire
• Restaurant Operator’s HR Playbook Play 1

ARTICLES

• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• How Restaurants Can Prevent Workplace Harassment
• 21 Everyday Behaviors to Create a Happier Workplace
• 6 Characteristics of a Great Company
• Want to Lower Your Turnover – Rethink These 3 Common Assumptions
• Service Animals: The Regulations Restaurants Need to Know

ON-DEMAND TRAINING

• Simple and Inexpensive Ways to Keep Your Employees Motivated and Engaged (14 minutes)
• How to Create and Execute Your Vision, Mission, & Purpose (15 minutes)

VIDEOS

• 5 Ways to Show Your Employees You Care

RECRUITING

FORMS & TEMPLATES

• Employee Referral Program
• Referral Bonus Form
• Sourcing Checklist
• Job Description Samples
  • VP of Ops
  • Director of Operations
  • District Manager
  • General Manager
  • Assistant Manager
  • Exec Chef
  • Sous Chef
  • Host
  • Server
  • Bartender
  • Bar Back
  • Busser
  • Runner
  • Line Cook
  • Dishwasher
  • Shift Leader
  • Cashier
  • Field Marketing Manager
  • Accountant
• Restaurant Operator’s HR Playbook Play 2

ARTICLES

• 20 Outside the Box Recruiting Ideas to Find Restaurant Crew and Managers
• 12 Low-Cost Ways to Recruit Restaurant Talent
• Want to Lower Your Turnover – Rethink These 3 Common Assumptions

VIDEOS

• Why you Need Job Descriptions for Each Position (and what they should include)
• 3 Simple Things You Should Be Doing to Recruit and Hire the Best Hourly Crew

HIRING

FORMS & TEMPLATES

• Exempt Duties Test
• FLSA Fact Sheet – Exempt vs. Nonexempt
• Employment Application
• Hourly Interview Screen Form
• Management Interview Screen Form
• Offer Letter Template
• Reference Check Questionnaire
• Interview Questions You Should Not Ask (with Possible Alternatives)
• Internship Guidelines
• Restaurant Operator’s HR Playbook Play 3

ARTICLES

• The DO’s and DON’Ts For Conducting Effective Employee Reference Checks
• Exempt Vs. Nonexempt: How to Classify Your Managers and Office Staff and Why You Must Get This Right
• The Real Costs of Hiring the Wrong Person
• 12 Low-Cost Ways to Recruit Restaurant Talent
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• Pre-Employment Screening: Testing Options, Benefits, and Legal Pitfalls to Avoid When Evaluating Candidates

VIDEOS

• Internship Guidelines
• 10 Interview Questions That Should Not Be Asked (but they are)
• Why you Need Job Descriptions for Each Position (and what they should include)
• 3 Simple Things You Should Be Doing to Recruit and Hire the Best Hourly Crew

ONBOARDING

FORMS & TEMPLATES

• Arbitration Policy
• Arbitration Agreement
• Orientation Ice Breaker Ideas
• Orientation Leader’s Guide
• New Hire Forms/Checklist
  • New Hire Info Form
  • EEO
  • Direct Deposit Authorization
  • Uniform Security Deposit Authorization
  • Handbook Acknowledgement
  • Anti-Harassment Acknowledgement
  • Notice to Tipped Employees
  • Health Marketplace Notice
  • Company Property Acknowledgement
  • I-9
  • Federal W-4
  • State W-4
• Employee Handbook Template
• Anti-Harassment Policy Template
• Restaurant Operator’s HR Playbook Play 4

ARTICLES

• How to Comply With I-9 and Why It Matters Now More Than Ever
• Guidelines for Creating an Engaging Employee Onboarding Program

VIDEOS

• Making a Lasting Impression During Orientation

SAFETY

FORMS & TEMPLATES

• Robbery Prevention Policy & Response Plan
• Workers Compensation Treatment ID Form
• Guest Incident Report Form
• First Report of Injury Forms by State
• Restaurant Operator’s HR Playbook Play 5

ARTICLES

• How to Handle Surprise Health Inspections

LOSS PREVENTION

FORMS & TEMPLATES

• Cash Handling Policy
• Loss Prevention Tips
• Restaurant Operator’s HR Playbook Play 6

ARTICLES

• Preventing Employee Theft Year-Round
• Use This Loss Prevention Checklist to Improve Your Restaurant and Save Money

VIDEOS

• Cash Handling

PAYROLL

FORMS & TEMPLATES

• Exempt Duties Test
• Status Change Form
• Time Off Request Form
• Direct Deposit Authorization Form
• State W4 Forms
• Restaurant Operator’s HR Playbook Play 7

ARTICLES

• Exempt Vs. Nonexempt: How to Classify Your Managers and Office Staff and Why You Must Get This Right

VIDEOS

• Staying Compliant with Minimum Wage is Not an Option

BENEFITS

FORMS & TEMPLATES

• 50 Employee Benefit and Perk Ideas
• PTO Policy Examples
• Compensation & Benefits Guidebook
• 1094C
• 1095C
• LOA Request Form Sample
• FMLA Step by Step Process for Employers
  • Notice of Eligibility and Rights & Responsibilities
  • Certification of Health Care Provider for Employee’s Serious Health Condition
  • Certification of Health Care Provider for Family Member’s Serious Health Condition
  • Certification of Qualifying Exigency for Military Family Leave
  • Certification for Serious Injury of Illness of Covered Service member
  • Certification for Serious Injury of Illness of a Veteran For Military Caregiver Leave
  • Designation Notice
• Reward & Recognition Ideas
• Restaurant Operator’s HR Playbook Play 8

ARTICLES

• Employer Checklist: Handling Reasonable Accommodation Requests for Individuals with Disabilities

VIDEOS

• FMLA: It is ESSENTIAL you Understand (and Have a Process for) This Law

PERFORMANCE MANAGEMENT

FORMS & TEMPLATES

• Supervisor Guidelines for Performance Reviews
• Individual Development Plan
• Touch Base/Check-In Sample Form
• Performance Review Sample
• Sample Write Up/Corrective Action Form
• Restaurant Operator’s HR Playbook Play 9

ARTICLES

• 3 Keys to Developing Homegrown Leadership Talent
• 7 Characteristics of Highly Skilled Problem Solvers
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger
• Seeking a Promotion to Management? Do These 10 Things to Increase Your Chances
• Simplifying Corrective Action
• Want to Lower Your Turnover – Rethink These 3 Common Assumptions

VIDEOS

• Why You Should Rethink Traditional Performance Reviews

TERMINATION

FORMS & TEMPLATES

• Severance Agreement (Employee Over 40) Template
• Severance Agreement (Employee Under 40) Template
• Termination Form Sample
• Termination Checklist
• Exit Interview Sample
• Restaurant Operator’s HR Playbook Play 10

ARTICLES

• 12 Tips to Properly Terminate Employees

Termination

• Why You Must Slow Down That Termination
• Simplifying Employee Corrective Action

LEADERSHIP

FORMS & TEMPLATES

• Restaurant Operator’s HR Playbook Play 11

ARTICLES

• 4 Qualities the BEST Managers Possess
• 9 Important Traits You Need to Inspire Others
• The Restaurant Success Differentiators: HR Systems + Leadership
• How To Build Strong Professional Relationships
• 3 Keys to Developing Homegrown Leadership Talent
• 7 Characteristics of Highly Skilled Problem Solvers
• So, You Want to Become the Employer of Choice? What We Can All Learn From In-N-Out Burger

VIDEOS

• 5 Ways to Show Your Employees You Care
• Manage THINGS and COACH (LEAD) People

COMPLIANCE UPDATES

• Nationwide Break, Rest & Meal Period Regulations
• Nationwide Paid Sick Leave Regulations
• Nationwide Final Wages Upon Termination
• Nationwide Minimum Wage Rates
• Nationwide Overtime Regulations

“ASK TEAM CL”

Have a question, or are you looking for a form or process you’re not seeing on the platform? Send Carrie and our team your specific questions or requests 24/7/365 through the membership dashboard and we will respond, and assist you, promptly!