If there is one common theme woven into the fabric of each successful restaurant, it's that having human resource systems (AKA people systems) in place along with strong company leadership are at the core of their achievements. While getting this formula worked out in your own restaurant is challenging at first, nailing down these two components is an absolute game-changer.
It's time to let go of the notion that the food or the location is what makes or breaks a restaurant. Those are certainly important pieces of the puzzle, but establishing tried-and-true people systems and developing leadership is actually, in my experience, a far greater indicator of long-term success.
Secure Your Systems
HR, in general, tends to get a bad rap, mainly because it's viewed as burdensome, excessive, or time-consuming to properly roll out and maintain. By association, the same sentiment is often applied to any HR initiatives (i.e. developing a magnetic and enduring culture) and related electronic systems (i.e. performance management tools) too.
And for many restaurateurs — particularly those without an internal HR department supporting them — managing all things HR has, understandably, become a seriously frustrating endeavor. It can be tempting to throw everything out and start again from scratch if you feel like your current systems and processes just aren't cutting it. But a lot of times, many of your current systems are salvageable just by making some small tweaks.