Why the Transition from Restaurant General Manager to Multiunit Leadership Frequently Fails
Promotions can be an amazing opportunity to grow personally and professionally and often receive a higher salary to boot. But unfortunately, that process doesn't always work out or go so smoothly.
I frequently see extremely talented General Managers (GM) earn a promotion to District Manager (DM) — sometimes also called a Multiunit Leader (MUL). And interestingly, despite how qualified and well-suited for the position they may seem, they actually fail in this new role instead of thrive.
The reality is that many newly-promoted MULs don't receive additional guidance, and therefore, fail to make a successful transition or struggle unnecessarily. The expertise that can be passed on from an experienced MUL through a mentoring relationship can help soften the transition and allow newbies to more quickly gain efficiencies related to delegation and macro management techniques.
Another frequent mention has to do with the stark difference in skillsets between the two positions, which is an additional point as to why proper training and mentorship is critical for success.
The skillsets required for the MUL position can vary greatly from those of a GM. Considering that you've now shifted from typically managing just one restaurant location to overseeing several locations and an entire team of GMs — all who may have various levels of managerial abilities themselves — MULs really need to be in a totally fresh mindset. They have to be able to patiently provide continuous support to their GMs while coaching and molding them into great leaders.
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